None of this is possible while playing the finger-pointing game.
As leaders, our job is to understand that everyone makes mistakes. People are people.
It’s how we handle those mistakes that dictate the consequences.
The finger-pointing game creates fear and stops people from taking on bold new initiatives.
But if we focus on “What?” instead of “Who?”, we create the space for people to take ownership without feeling attacked.
Sure, they might make mistakes, but they also have the capacity to fix them.
Instead of pointing fingers when things go wrong, apply a little kindness.
Only when you take ownership of the problem, can you take ownership of the solution.